Tier I Payroll Help Desk Analyst
Title:Tier I Payroll Help Desk Analyst
Seeking candidate to fill Tier I Payroll Help Desk Analyst position located at the U.S. Department of State in Charleston, SC.  This position will provide payroll processing support by phone and email.
Four year degree in accounting or a related field such as computer science or business administration
  • One year of relevant professional experience
  • Experience performing multi-task and analysis
  • Experience providing support in high-volume call centers or helpdesk support
  • Superior verbal and written communication and organizational skills
Essential Duties:
  • Track phone calls, emails, and customer inquiries within the case management system
  • Create reports on a weekly, monthly, and cumulative basis for internal and external use
  • Provide front-line payroll customer phone support for incoming customer questions
  • Assist the customer through the entire process of research, gathering data, performing analysis and resolving the issue for both emails and phone calls
  • Research internal information sources to assist in answering client questions
  • Write Knowledge Base articles, as needed, and assist with the drafting and development of instructional materials related to the improvement of payroll customer support activities
Must be able to obtain a security clearance.
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