|Title:||Financial Analyst - Travel Card Program|
Task Title: Accounting Operations
VACANT POSITION: financial analyst – Travel Card Program
CONTRACTOR: Haynes, Inc.
Task Manager: Brian DiTullio
Global Financial Services Charleston (GFSC), Resource Management (RM) Bureau of the Department of State (DoS) requires the contractor to participate in the establishment of, and implement necessary policy and procedures for the complete range of fiscal activities including processing vendor claims, employee claims and debt management services consistent with standards, principles, and policies promulgated under statutory and regulatory authority and incorporating the effective use of sound management controls.
A 4-year degree from an accredited college or university in the area of financial management, business administration or a combination of courses and related work experience is required and at least 2 years of relevant work experience is required. Experience in DoS financial management is highly desired, but not required Experience in analyzing new requirements.
Demonstrate ability to analyze complex requirements, develop alternate solutions related to financial services support issues.
Knowledge of Federal accounting/financial management policies, practices, operations, and procedures.
Must have a four-year degree from an accredited university or college in business, accounting, or a related field such as computer science or business administration.
IT experience or Functional expertise and experience in Federal Accounting operations, policies, practices, reporting and business processes/requirements are desirable.
Ability to multi-task, trouble shoot and system applications, and to learn quickly with little guidance. On-the-job training will be provided to familiarize the incumbent with customer support requirements.
- Perform strategic analysis, program management, cross divisional/organizational project coordination, management reporting, business process assessments, and measurement and metric analysis for Departmental Level program which supports in excess of twenty thousand personnel.
- Identify program improvements while complying with required government mandates.
Perform analysis of complex business processes and operational processes for domestic/overseas and internal/external agencies. Document and communicate results.
Understand customers’ business processes and practices and serve as a Subject Matter expert (SME) on charge card related capabilities and new industry charge card capabilities. Serve as the SME for Travel Card business and operations at post and domestic bureaus. Document.
Provide analysis and review of travel charge card program manager’s internal controls for multiple Agencies that utilize the State Department Government Travel Charge Card.
Conduct departmental analysis of charge card related legislation to determine departmental effects.
Act as liaison between commercial banking entities, bureaus and post on charge card related endeavors.
- Provides direct support to the Travel Card Program Manager, provide background information, trend analysis and feasibility studies in implementing new programs and resolutions to problems.
Additional Performance Requirements, but not limited to the following:
TRACKING AND DOCUMENTING CUSTOMER INQUIRIES
REMEDY CASE - The CASE system is an on-line database for tracking the initial communication and the on-going dialogue with the customers until final resolution that allows the closure of the trouble tickets. Phone calls, e-mails, and customer inquiries are tracked within the CASE system. A unique ticket number is systematically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into the CASE Tracking system.
Reporting and Metrics
In compliance with the ISO 9001 Quality Management System, the contractor creates reports on a weekly, monthly, and cumulative basis for internal and external use. The internal reports are primarily used to track performance metrics for the Washington Office as a whole. Contractor is required to run and distribute CASE management reports in support of the ISO 9001 key performance metrics.
Create or update CASE tickets any time that additional correspondence or research is performed on behalf of the customer and will only close a CASE ticket when the issue is confirmed as resolved with the customer or confirmation is received by department analysts responsible for resolution.
Assists embassies, consulates and Washington Agencies and bureaus as well as internal customers in Charleston.
Coordinate with cashiers, accountants, FMO’s, functional contacts, cashier monitors and other day to day users on software programs designed to manage all aspects of financial operation at the various locations listed above.
Front line support via incoming emails and phone calls - assists the customer through the entire process of research, gathering data, performing analysis and resolving the issue.
Utilizing MS Outlook, draft, edit, obtain clearance on, and then release Informational email broadcasts.
Have strong Microsoft Skills, including Excel, Access, and Word.
Promptly draft articles for publication in a self-help tool, GFS Knowledge Base, which details in a Q&A format the resolution provided in CASE for common customer questions on financial systems and financial management issues.
Coordinate with other analysts in the creation of CCR’s which serve as requests to make changes to the software.
place of performance:
U.S. Department of State
Global Financial Services
DoS, 1969 Dyess Avenue, Charleston, SC 29405
All personnel provided under this task order must possess a security clearance of “Top Secret/SCI”, to be issued by Department of State, Diplomatic Security.