Title: Reports and RECONCILIATION, Accounts Receivable BRANCH, CGFS/F/RR/RMICD/ARB

Position: Account Receivables  Support Specialist

Department Overview
The U.S. Department of State (DoS), Bureau of the Comptroller and Global Financial Services Charleston (CGFS), has a requirement for an Accountant to perform accounting, reconciliation, collections, data entry, systems analysis, support services and customer service in the Accounts Receivable Branch of the Receivables Management and Interface Control Division. Primarily responsible for the collection of debts relating to Repatriation Loans, EMDA loans, Evacuation loans, Medical, Passport Insufficient Funds, Vendor, Salary Overpayments, Travel Advances, Transit Subsidy, Student Loan repayment and other debts.

Minimum/General Requirements:

• Three years’ experience as an accountant, performing transaction analysis, reconciliation, accounting system interface verification, trial balance summaries and reconciliation with General Ledger. The accountant shall have a good understanding of government accounting and standard General Ledger requirements.
• A 4-Year degree from an accredited college or university in accounting, business administration is required.
• Experience in DoS accounting practices and procedures is desired, including Global Financial Management System (GFMS), Global Business Intelligence (GBI) and other supporting automated financial systems both internal and external to DoS.
• Also desired knowledge of DoS accounting, and financial policies and procedures as contained in the Foreign Affairs Manual and Foreign Affairs Handbook, as supplemented with internal operating procedures and knowledge of Treasury reporting process requirements.
• The incumbent should be a team-player with a positive attitude and possess the ability to multi-task and provide superb customer service skills. Attention to detail, critical thinking, and out-of-the-box thinking is encouraged, ability to work and mold to an ever-changing environment is a must.
• Possess technology savviness and ability to catch on quickly, position requires experience with computer-based applications including word-processing, web-based applications, spreadsheets (Vlookups and pivot tables, and database management, managing a high-volume inbox and phone calls.

Functional Responsibility:

• Daily functions will involve accounting transaction analysis, verification of accounting interfaces, identification of accounting errors, causes for accounting errors and taking appropriate corrective action, making accounting entries into the automated system as needed.
• Primarily responsible for establishing new receivables in GFMS for collection and monitoring established accounts as assigned. Ensure that rejected transactions within GFMS are corrected and processed within the correct accounting period.
• Provide excellent customer service to debtors by responding timely to phone calls and monitor/respond to emails inquiries until debts are fully collected or referred to Treasury for further cross-serving functions.
• Establish installment agreements for debtors that are not able to pay the debt in full at one time.
• Update accounts in GFMS based on established Installment Agreement terms, suspension status and for accounts under administrative review with the Comptroller’s office.
• Process refunds for over collections or VAT refunds; Seek proper approval for waiver of fees if principal is paid in full.
• Perform extensive research and analysis of accounts when notified of accounting errors; take appropriate action regarding notification of bankruptcies and death; coordinate with cross-servicing portfolio manager regarding write-off transactions.
• Respond timely to Consular Affairs requests regarding Debt holds (Passport holds) by providing the individual debt status; must provide accurate and thorough research to ensure whether a debt still exists or has been fully satisfied.
• Process credit card or ACH collection transactions via the Treasury Pay.gov system on behalf of customer as requested and utilize the recurring payment option for debtors who have entered into Installment agreements with DoS.
• Create code sheet for processing of lockbox collections and modification sheet documentation to ensure collections are applied properly to the AR document in GFMS. Ensure all related documentation pertaining to debt is uploaded into the Document Imaging system.
• Maintain accounting records and spreadsheets as needed to supplement the official accounting records for all transactions.
• Research aged debts, by requesting additional documentation from Diplomatic Research and prepare Loan recovery spreadsheets to correctly calculate fees based on new receivable status or collections.
• Update Treasury’s Cross-servicing referral cumulative report to ensure proper debt referral on to Treasury Cross-servicing functions and process IPAC collections received Treasury’s collection efforts.
• Generate, modify and export GBI reports to analyze trends, process deficiencies within any overpayment portfolios assigned; perform identification and problem-solving associated with Debt Collection to improve collection results.
• Maintain assigned accounts to ensure they do not become delinquent, refer delinquent accounts and delinquent installment agreements to Treasury Cross-servicing.
• Support ISO 9001 requirements by reviewing existing Quality Work instructions (QWIs), Reference Documents (RDs), Forms, etc. to ensure they are relevant and consistent with business processes and CGFS policy requirements.
• Prioritize work appropriately during times of high call and email volume to accurately address customer inquiries. Escalate issues to the Supervisor and Manager as appropriate.
• Ability to compile and analyze data from various sources into an organized report format; coordinate with another team members to ensure the financial management.
• Safeguard and secure PII information and adhere to OMB’s A-123 Internal Controls and provide input into the annual review of the A -123 budget cycle memos.
• Other duties as assigned and approved

Software Systems Utilized:

• GFMS (Global Financial Management System), GBI (Global Business Intelligence), Microsoft Office, AR_DIS, Lexis Nexis , Treasury Offset Program, IPAC &CSNG

Period of Performance:
The contractor employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management.

Security Requirements:
All personnel provided under this task order must be able to either possess or obtain a security clearance of Moderate Risk Public Trust up to Secret.

Formal Job-Specific Training Requirements:
GFMS, FSI (Annual Training), Document Imaging System (DIS)

Haynes Benefits 
Haynes offers a robust benefits package to include 11 paid Federal Holidays, medical/dental/vision, life insurance, accrued leave, 401K (matching), tuition reimbursement, free professional development & training program with 9000+ courses and much more. We thrive on providing a good work/life balance and in creating an inclusive culture where employees feel valued, appreciated, and are rewarded for top performance! 
Haynes, Inc is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, age, marital status, disability, veteran status, sexual orientation, or other protected status in any of the terms or conditions of employment.

This position is for support of a government contract, which requires that all employees s be fully vaccinated for COVID before beginning work or qualify for an exemption.