Quality Management System (QMS) Coordinator
Title:Quality Management System (QMS) Coordinator
Task Title: CGFS/OMA/FOQA, (Financial Oversight and Quality Assurance Division)

Position: Quality Management System (QMS) Coordinator

DoS Manager: Paul McVicker, Supervisory Financial Management Officer

Task Purpose:

Global Financial Services Charleston (GFSC), Bureau of the Comptroller and Global Financial Services (CGFS) of the Department of State (DoS) requires the contractor to provide ISO 9001 Quality Management System coordination support and analysis services for CGFS Charleston. This individual will be responsible for providing administrative, operational, training, and communicative functions in support of the CGFS worldwide ISO-9001:2015 certified Quality Management System (QMS) team. There is no supervisory responsibility and this position reports directly to the Director of OMA/FOQA.

The Office of Oversight and Management Analysis (OMA) provides analysis, guidance and oversight on internal control-related, compliance, and business process issues related as well as financial reporting coordination support for the Department corporate financial services and activities. The Office supports and coordinates the GFS program for its ISO-9001:2008 certified Quality Management System (QMS). As delegated, OMA administers the Department’s program to assign certifying roles and provide an “advisory” source for FMOs or LE Staff certifiers on the validity of payment certification, as requested. We also coordinate information requests and responses to the OIG, external auditor, and other external audiences within GFS and with outside offices, as necessary, to ensure information is coordinated, timely, and responsive; processes/procedures. OMA consist of two divisions: Financial Coordination and Reporting (FCR) and Financial Oversight and Quality Assurance (FOQA).

Minimum/General Requirements:
  • Requires a four-year degree from an accredited college or university in accounting, or a related field such as computer science or business administration.
  • Three to five years working with ISO 9001 standards working in the Quality, specifically the ISO-9001:2015 version of the Standard
  • Preferred Experience with regulatory standards
  • Preferred Cert/Registration Certification as an ISO 9001 Lead Auditor.
  • Project Management experience, including PMP is desired, but not required
  • Ability to interface with executive level personnel and customer base.
  • Excellent proofreading, communication, computer usage, presentation and organizational skills.
Functional Responsibility:
Performs ISO 9001 implementation and support duties as assigned by the ISO Quality Management Representative, including, but not limited to:
  • Maintains the ISO 9001:2015 quality system. Ensures compliance with the ISO 9001:2015 standards.
  • Provides ongoing support for the QMS program at all six CGFS locations (Charleston, Washington, Bangkok, Paris, Sofia, & Manila). Provides QMS Team leadership for activities at certain locations.
  • Performs on-going audit support as an ISO-9001:2015 certified “Lead Auditor” for the QMS system in compliance with established standards.
  • Auditing experience must include developing audit plans, conducting opening and closing meetings, conducting interviews and gathering objective evidence, assessing evidence for conformity and writing reports of findings.
  • Administers the Internal Audit and Document Control processes for the Quality Management System.
  • Ensures all processes needed for the quality management system are established and maintained.
  • Provides training to the organization on ISO 9001 requirements and the Quality Management System.
  • Assists in the management of the CGFS global corrective action/continuous improvement database. Provides guidance on corrective/improvement action plans.
  • Provides quality management system guidance, program oversight and technical support to CGFS employees concerning standard operating procedures, implementation requirements and continuous improvement initiatives (all CGFS locations).
  • Assists in the development and deployment of key metrics globally that align with the CGFS continuous improvement initiatives. Helps prepare, analyze and report monthly performance to senior management, as needed.
  • Assists with the planning and facilitation of the global monthly QMS meeting with senior management.
  • Provides support in outlining, improving and documenting key business processes.
  • Develops and deploys QMS training as needed to meet requirements or upon request by a CGFS business office.
  • Performs analysis of available data to determine the effectiveness of QMS processes and programs. Develops and deploys improvement strategies related to the QMS.
  • Supports ISO-9001 certification and maintenance of key documents and records as required.
  • Prepares clear and concise reports, memo, meeting minutes, bulletins, surveys as required.
  • Provides analysis and problem solving support to various Offices as required.
Software Systems Utilized:
  • Intermediate to Advanced proficiency with Microsoft Word and Excel required.
  • Proficient experience with Microsoft PowerPoint, Outlook, Access, and Visio required.
  • Experience with the CGFS Knowledge Base preferred.
  • Experience with Microsoft SourceSafe preferred.
Period of Performance:
The contractor employee will work an 8 hour shift with a non-compensated 45-minute lunch (See your Project Manager for work schedule). Additional hours may be required and must be authorized by your Project Manager and DoS Management. Some domestic and overseas travel will be required.

Security Requirements:
All personnel provided under this task order must be able to either possess or obtain a security clearance of “Moderate Risk/Public Trust up to SECRET” to be issued by Department of State, Diplomatic Security.

Formal Job-Specific Training Requirements:
None to Report

Haynes, INC. is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, age, marital status, disability, veteran status, sexual orientation, or other protected status in any of the terms or conditions of employment.
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