Implementation Specialist (Hybrid) 
Summary
Title:Implementation Specialist (Hybrid) 
ID:1223
Description

Implementation Specialist (Hybrid)

Job Details 

 

Department Overview

The Bureau of Comptroller Global Financial Services (CGFS) of the Department of State (DoS) requires the contractor to provide Training Specialist services in the Office of Customer Support and Training. The Office of Customer Support and Training is responsible for customer help desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide instructional design, development, and delivery support for the CGFS/CST Implementation Team. This person will report to the Implementation Project Manager.

 

Minimum Requirements

  • Must have a four-year degree from an accredited university or college in accounting or a related field such as computer science or business administration

Substitution: Related experience may be substituted for education requirement (e.g., 4 years of related experience substituted for a 4-year degree)

  • Specialized, in-depth subject matter experience with Federal accounting and financial management policies, practices, reporting, and operations is desirable and may be substituted for above technical experience

Preferred Skills, but not Required

  • Experience with DoS financial systems used by Overseas posts, both internal and external systems
  • Knowledge of Federal accounting/financial management policies, practices, operations, and procedures
  • Experience with technical environments supporting DoS, such as DEVNET and training database management
  • Performing help desk support for large, complex financial system implementations .
  • Demonstrated capability analyzing complex financial systems requirements, problems, and issues
  • Experience with Software Simulation tools e.g., Adobe Captivate, Camtasia, Articulate .
  • Experience training software products preferably to a diverse range of students

Our most Successful Employees in this Position Demonstrate:

  • Develop, communicate, and implement cost-effective solutions to the Department’s requirements
  • Superior verbal and written communication and organizational skills  .
  • Dependability and punctuality
  • Flexibility and adaptability

Job Responsibilities

  • Provide remote or onsite formal and informal training for courses related to the functional delivery of financial management software products
  • Assist in designing, developing, and delivering formal and informal training to include the following tasks:
  1. Design and development of technical training documentation, teaching aides, and presentations for financial software implemented at overseas posts, which includes the development of syllabuses, classroom handouts, classroom exercises, answer keys, and training databases
  2. Independently edit, modify, and update training documentation based on periodic changes to all software (semiannual, biannual, and annually - depending on the course), based on guidance from the CGFS Implementation Project Manager. Additional feedback for updates to training materials can come from co-instructors, students, and colleagues
  3. Collaborate with co-trainers and incorporate appropriate changes in current training materials and in future releases
  4. Assist in developing new online accessible training materials and courses using new technologies such as podcasts, web-based seminars, computer-based- learning (CBL) modules, and software simulation programs
  5. Serve as the primary instructor or co-instructor for the financial management courses managed by the Implementation Team
  • As appropriate, meet, assist, and train Financial Management and Management Officers attending consultations in CGFS with subjects related to Overseas Implementation
  • Assist with the development of new training aides as applicable
  • Assist with the electronic archiving of the implementation training library, by version, to better track and implement changes to current materials, handbooks, workbooks, exams, and activities
  • Attend User Acceptance Reviews (UARs) and serve on working groups that deal with software changes.
  • The incumbent will provide Tier I (helpdesk) level support as the Primary POC for all posts during their conversions until the handoff of support to the CGFS Customer Support Help Desk after go-live
  • Log issues, track resolutions, and fielding additional Tier II (subject matter expert) support as needed
  • Assist in the setup of the training database(s) in preparation for each conversion, which includes staging exercises, updating training environments, and resetting existing exercises
  • Assist in the setup of webinar sessions and assisting posts in webinar functionalities, e.g., audio, microphone, camera, and screen sharing capabilities
  • Assist in the setup of Training Accounts for scheduled and non-scheduled classes
  • Assist other members of the team as needed to successfully implement each post
  • Support CGFS ISO activities as needed
  • Other Duties as Assigned .
Security Clearance Requirement

All contractors supporting this Department must be able to either possess or obtain a Secret security clearance. 


Work Schedule

  • The employee will work an 8-hour shift typically between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (see your Project Manager for work schedule and department policies). Based upon implementation schedules, there may be some shift time adjustments. This is a hybrid position with 4 days teleworking and a minimum of 1 day on-site.
  • Additional hours may be required and must be authorized by your Project Manager and DoS Management, and often the work requires shifts outside of CGFS core hours to accommodate working with other time zones (this team services the world vs a region)
  • International travel may be required for onsite trainings and implementations (not to exceed 20%)

Software Systems Utilized

  • Regional Financial Management System (RFMS) Momentum & Cashiering
  • Global Business Intelligence (GBI)
  • E2 Solutions
  • Compliance and Identity Management System (CIMS) Admin
  • International Currency Exchange (ICE)
  • iPost Property related Obligation & Payment Platform (PrOPP)
  • Real Property Application (RPA)
  • ServiceNow
  • Secure HTTP Internet File Transfer System (SHIFTS)
  • GFS Knowledge Base (KB)
  • Screen capture software & Adobe Acrobat
  • SQL, SQL Server, Control-M
  • Microsoft (MS) Office & MS365 applications
  • Virtual Meeting Platforms (e.g., MS Teams, WebEX, Google Meet, Citrix GoTo Meetings, Adobe Connect, etc.)

Haynes Benefits 
Haynes offers a robust benefits package to include 11 paid Federal Holidays, medical/dental/vision, life insurance, accrued leave, 401K (matching), tuition reimbursement, free professional development & training program with 9000+ courses and much more. We thrive on providing a good work/life balance and in creating an inclusive culture where employees feel valued, appreciated, and are rewarded for top performance! Haynes, Inc is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, age, marital status, disability, veteran status, sexual orientation, or other protected status in any of the terms or conditions of employment. 
This position is for support of a government contract, which requires that all employees be fully vaccinated for COVID before beginning work or qualify for an exemption. 

 

 

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