Task Title: Global Compensation, Pay Systems, Overpayment Processing Unit (CGFS/GC/PSYS/OPU)

Vacant Position: OPU Compensation Technician

DoS Manager: (Pending) Managing Director, Global Compensation, (CGFS/GC)

Task Purpose:
Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers.

Global Compensation requires a contractor to provide Technician support to the Office of Global Compensation, Pay Systems, Overpayments Division. The Office of Pay Systems provides advisory, liaison, and support services for the Office of American, LE, and Annuitant Pay Processing Operations. They are responsible for defining user requirements for system modifications and communicating them to the Information Resource management (IRM) Bureau. They manage the System Request database and set priorities for the efficient allocation of IRM resources. They also provide liaison between the Department of State and the Office of Personnel Management’s Employee Express Service. They also play a key part in the Global Foreign Affairs Compensation System (GFACS) Implementation, and we recently participated in the implementation of GFACS for the Retirement Accounts Division, replacing the legacy Foreign Affairs Retirement and Disability System (FARADS). They are currently participating in the replacement of the legacy Consolidated American Payroll & Pension System (CAPPS) with a modern state-of-the-art GFACS Payroll and Time and Attendance system. As part of the larger Global Compensation Directorate, they participate in the GFS quality management process, striving to continuously improve our services. The position provides support to the Director of Pay Systems, Amy Self and the Branch Chief, Gail Simpson

Minimum/General Requirements:

• Educational requirement should be a four (4) year college degree in relevant area or a two year degree with two (2) years relevant experience. Programming experience preferred but not required. As part of a team, can perform logical and physical system designs; develop test plans and other systems documentation. Accounting procedures, policies, and operations experience may be substituted for IT experience.
• Personnel shall possess superior multi-tasking, customer service, analytical, organizational, oral and written communication skills, as well as a strong attention to detail.
• Strong customer service skills, flexible to change and a positive attitude.
• Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.
• Experience with processing payroll including manual creation of W-2s and 1099’s is highly preferred.
• Experience working in high volume, fast paced, production driven business environments

Functional Responsibility:
OPU Compensation Technicians primary responsibilities include, but are not limited to the following:

• Calculate overpayment by entering payroll overpayments in the automated overpayment calculation system.
• Import all supporting document into Document Imaging System (DIS).
• Utilizing and updating overpayment in the debt management database.
• Prepare Payroll overpayment packets and send to the auditor to be audited.
• Provides overpayment information by answering questions and requests.
• Maintains employee confidence and protects payroll systems operations by keeping information confidential.
• Contributes to team effort by performing other duties as assigned. Retrieve, research and analyze pay history in the proprietary financial systems.
• Monitoring debt collections, including payments submitted to Accounts Receivable, Pay.Gov, and salary deduction Creating cases in the Debt Management Database and completing ongoing updates until the case has been closed Processing actions to correct overstated earnings, including preparing letters of credit, W2 Corrections, and manual adjustments in the pay processing system.
• Perform other payroll project duties as assigned by the Team Lead or Subject Matter Experts.

Software Systems Utilized:
CAPPS (Consolidated American Personnel & Payroll System), Report.web, Employee Express, Microsoft Office Suite (Excel, Word, Outlook, Access), Global Foreign Affairs Compensation System (GFACS), GFS Knowledge Base (KB), GEMS (Government Employee Management System), DIS (Document Imaging System & various websites of government agencies (Employee Express, IRS, TSP. Office of Personnel Management) and other software systems required to complete the job.

Period of Performance:
contractor is expected to work an 8 hour shift between the hours of 6:15 am - 6:00 pm (Core working hours are 9:00 am -3:00 pm. Work Schedule will be defined based on the work requirements of Global Compensation. Contractor has a non-compensated, 45-minute lunch Monday through Friday (between the hours of 11-2), excluding federal holidays observed at the government site. Performance under this task order may require work in excess of the normal forty-hour work week to include weekends as the workload requires it. Work performed in excess of 40 hours may be scheduled or unscheduled work and must be authorized by your Project Manager and DoS Management.

Security Requirements:
All personnel provided under this task order must be able to either possess or obtain a government security clearance at a “SECRET” level.

Formal Training Requirements:
GFS10 - Reading and Understanding Fiscal Data

Haynes, INC. is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, age, marital status, disability, veteran status, sexual orientation, or other protected status in any of the terms or conditions of employment.

This position is for support of a government contract, which requires that all employees are fully vaccinated for COVID before beginning work.