Task Purpose:

Global Financial Services Charleston (GFSC), Resource Management (RM) Bureau of the Department of State (DoS) requires the contractor to provide Administrative support services in the Accounts Receivable Division. Accounts Receivable manages and collects debts owed to the Department of State. These debts include Federal reimbursable and ICASS agreements, repatriation loans, evacuation loans, emergency medical and dietary assistance loans, travel-related employee debts, salary overpayments, annuity overpayments, fiscal irregularities, medical reimbursements, proceeds of sale, and returned checks for passport services.

Minimum/General Requirements:

• Graduation from a Two-Year college.

• Superior organizational, oral and written communication skills and the ability to follow directions and have the ability to understand brief explanations of work requirements.

• Interpret and adapt guidelines, including written policies, precedents, and practices, which are not always completely applicable to changing situations.
  
  Functional Responsibility:

• The contractor will, based on knowledge of the supervisor’s views, compose correspondence on their own initiative about administrative matters and general office policies for supervisor’s approval

• Prepare special or one-time reports summaries, or replies to inquiries, selecting relevant information from a variety of sources such as, reports, documents, correspondence, other offices, etc., under general directions

• Answer incoming calls to the department and transfer debtors to appropriate account manager, or assist as necessary

• Provide payment instructions and/or advice when passport applicants contact us regarding their returned checks for passport application fees

• Provide general information for repatriation loan debtors when necessary, such as payment receipt information, billing cycle dates, etc.

• Process credit card payments for passport debtors and complete necessary code sheets

• The contractor will occasionally take credit card information and process payments for repatriation loan debtors in the absence of an account manager

• Prepare correspondence to debtors as directed by account managers

• The contractor will give appropriate account details when debtors contact us inquiring about a treasury offset, or money that has been deducted from their taxes, social security, or other federal payment, for a debt they have/had with DoS. In the event that the debtor disputes the offset, it’s explained how their dispute will be handled, and a detailed message is taken (This can be extremely time-consuming during tax season due to a much higher call volume and many offset disputes)

• Perform other miscellaneous office duties as needed

Software Systems Utilized:

MS Office 2007, GFMS and DARTS

Security Requirements:

All personnel provided under this task order must be able to either possess or obtain a security clearance of “SECRET”, to be issued by Department of State, Diplomatic Security.

ALL APPLICANTS ARE REQUIRED TO RESPOND WITH PERSONAL SALARY REQUIREMENTS.  APPLICANTS WILL NOT BE CONSIDERED WITHOUT THIS INFORMATION