Compensation Technical - Payroll
Title:Compensation Technical - Payroll

Task Title: Global Compensation, Pay Support, Pay Intake Branch (CGFS/GC/PSP/PI)


Position: Compensation Technician

Salary: $15.90/hourly (non-negotiable)


DoS Managing Director: Jeff Mounts, Managing Director, Global Compensation, (CGFS/GC)


Task Purpose:


Global Compensation Overview: With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world. Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff with payroll services for U.S. Agencies Overseas and Annuity pay services for Foreign Service Retirees spanning 180 countries and 140 currencies.


Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers. The contractor will perform these services under Melissa Montana, Pay Support Director (Acting) and Tammy Walch, Supervisor.


The Bureau of the Comptroller and Global Financial Services (Charleston), under the U.S. Department of State (DoS), has a requirement for a Compensation Technician in the Pay Intake Division. The Pay Intake Branch is the is the main point of entry for all payroll action requests submitted to the American Pay Processing Department by HR bureaus, timekeepers, and posts. Pay Intake is responsible for disseminating all complete and correct Payroll Employee Action Requests (PEARs) received by the department to the team of Compensation Technicians and Analysts for payroll processing.


Minimum/General Requirements:

  • Four year degree in Business Administration, Accounting, Finance or Computer Science

  • Under Supervision, can assist with logical and physical system designs, analysis, and documentation. Delivers reports and presentations and participates in meetings and assists senior technical staff.

  • Assists with general scanning, filing, faxing and delivery of correspondence

  • Personnel shall possess superior multi-tasking, customer service, organizational, oral and written communication skills, as well as a strong attention to detail.

  • Requires intermediate experience with computer-based applications to include: MS Office Suite (Excel, Outlook and Word).

  • Requires knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, and other office procedures and terminology.



    Functional Responsibility:

  • Assists higher level Technicians with indexing emails and extracting documents to manage workload using Adobe Acrobat and the American Pay Processing Document Imaging System (DIS). Sending responses using the Pay Intake Email Signature Guide to the sender and managing work in the Pay Intake inbox.

  • Review emails in the designated Intake folder against the Payroll Employee Action Request (PEAR) List to ensure the request meets completeness and correctness requirements. Once validity is confirmed, e-mails will either be indexed to the employee’s box in DIS or sent to the Indexing Review folder for a secondary review.

  • Accurately determine where the correspondence needs to be routed if a request is not processed by American Payroll.

  • Follow procedure for invalid submission requests.

  • Operate office machines, such as copiers, scanners, fax machines, voice mail systems and computers.

  • Professionally communicate with co-workers, management and customers (internal/external) via email, IM (instant messaging) and in person.

  • Assist with on-going training for new employees on Pay Intake duties

  • Assist with the timekeeping folder when requested.

  • Analyzes Payroll Customer Support tickets on a daily basis and check for PEAR completeness/correctness requirements and either index or route the email to Indexing Review when applicable.

  • Perform electronic filing of time sensitive and information sensitive payroll documents through the use of the American Payroll Document Imaging System and Pay Intake Outlook Mailbox.

  • Perform other payroll project duties as required. Projects include but are not limited to: Scanning Documents for Funds Control or Annuitant Pay Processing, locating effective dates for overpayments, Researching in Report. Web


    Software Systems Utilized:

    CAPPS (Consolidated American Personnel & Payroll System), Report. Web, Microsoft 2007 and 2010, GFS Knowledge Base, GEMS (Government Employee Management System), DIS (Document Imaging System) and other software systems required to complete the job


    Period of Performance:

    The contractor is expected to work an 8 hour shift between the hours of 6:15 am - 6:00 pm (Core working hours are 9:00 am to 3:00 pm.) The contractors Work Schedule will be defined based on the work requirements of Global Compensation, Pay Intake Office. The Contractor has a non-compensated, 45-minute lunch Monday through Friday (between the hours of 11:00 am-2:00 pm). This schedule excludes federal holidays observed at the government site. Performance under this task order may require work in excess of the normal forty-hour work week to include weekends as the workload requires it. Work performed in excess of forty hours may be scheduled or unscheduled work and must be authorized by your Project Manager and DoS Management



    Security Requirements:

    All personnel provided under this task order must be able to either possess or obtain a government security clearance at a “SECRET” level to be issued by Department of State, Diplomatic Security.


    Formal Job-Specific Training Requirements:

  • GFS10 – Reading and Understanding Fiscal Data



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