Title: Global Compensation, Pay Support, Executive Coordinator Branch (CGFS/GC/PPR)

Position: Training and Development Coordinator (Hybrid Position)

Department Overview:

Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in over 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers. The contractor shall perform these services under Kevin Pickering, Director of Pay Support.

The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston has a requirement for a Pay Support Analyst in the Office of Global Compensation. Training and Development Coordinator position will be responsible for developing, coordinating and tracking training initiatives and solutions, within the Global Compensation Directorate. Policy and Quality Management team is responsible for research, analysis, and/or completion of tasks and projects as defined by the Managing Director of Global Compensation Operations. y provide support to Global Compensation’s ISO-9001 Quality Management System (QMS) initiative and its employees.

Minimum/General Requirements:

• Education: A 4 year degree from an accredited college or university in the suggested field of study, but not limited to: Finance, Business, Accounting, Economics or a related field
• Experience: 4 years of related work experience. Professional Financial Certifications may be considered in lieu of minimum experience requirements
• Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role
• Background in Project Management to coordinate training initiatives
• Experience drafting operational guides that outlined standard operating procedures
• Very good presentation and facilitation skills, with potential to develop further
• Excellent interpersonal, influencing and communication (verbal and written) skills
• Demonstrated ability to develop positive working relationships supporting collaborative work
• Experience in MS Office Suite (PowerPoint, publisher, Word and Excel)
• Strong ability to plan, manage time and multitask effectively
• Experience in financial environments, such as payroll is preferred, but not required

Employees who are successful in this role Demonstrate:

• Critical thinking
• Leadership
• Creative solution
• Open and transparent communication
• Knowledge and passion for learning management systems & techniques and training

Job Responsibilities:

• Serve as a single point of contact for training initiatives throughout Global Compensation (develop department specific new hire training programs, as well as on-going developmental training based on client needs)
• Collaborate with DoS Management to conduct organization-wide training needs assessments and identify skills or knowledge gaps that need to be addressed.
• Identify appropriate training methods or activities (e.g., classroom (group), mentoring (one-on-one), on-the-job training, professional development classes)
• Design and prepare training aids and materials (collaborate with subject matter experts within the department to ensure training material is up-to-date)
• Create and maintain a curriculum database, training schedule and training records (create and refine OJT records for areas requesting support)
• Identifying future training needs and creating a curriculum to facilitate that training
• Coordinate with the QA Team and Subject Matter Experts to identify processes and procedures that need to be documented using ISO-9001 Quality Management Documents (Work Instructions, Reference Documents, Templates and Forms) to enhance training
• Coordinate, set-up and schedule training sessions
• Gather feedback from trainers and trainees after each educational session
• Develop and conduct new hire orientation (overview of Global Compensation & Department off State) for all new hires
• Coordinate on-the-job training with subject-matter experts within individual departments (Create and maintain new hire training schedules for areas requesting support)
• Will provide facilitation and training support as needed

Software Systems Utilized:
Microsoft Office Suite (Excel, Power Point, Word, Publisher), GFACS, Report. Web, Microsoft 2007 and 2010, GFS Knowledge Base, GEMS (Government Employee Management System), DIS (Document Imaging System) other software systems required to complete the job

Work Schedule:
The contractor is expected to work an 8-hour shift between the hours of 6:15 am - 6:00 pm (Core working hours are 9:00 am -3:00 pm.) The contractors Work Schedule will be defined based on the work requirements of Global Compensation, Pay Intake Office. The Contractor has a non-compensated, 45-minute lunch Monday through Friday (between the hours of 11-2), excluding federal holidays observed at the government site. Performance under this task order may require work in excess of the normal forty-hour work week to include weekends as the workload requires it. Work performed in excess of 40 hours may be scheduled or unscheduled work and must be authorized by your Project Manager and DoS Management. This is a Hybrid position (Combination of telework & on-site days – schedule TBD)

Security Requirements:
All personnel provided under this task order must be able to either possess or obtain a government security clearance at a “SECRET” level to be issued by Department of State, Diplomatic Security.